Return & Refund Policy

You have 30 days from the date you receive your order to change your mind. To be eligible for a return, the item must be unused, complete, and returned in its original packaging.

Return Procedure

1. Contact us at contact@opalyabeauty.comto request a Return Authorization.
2. Ship the product to the address provided to you by our support team.
3. Once the product is received and inspected, you will receive an email confirming the refund or denial (if the product was used or damaged).

Refunds

If your return is approved, a full refund will be issued to your original payment method within 5-10 business days.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the product is defective or we made an error.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without proof of shipment.